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Bi-lingual Contact and Call Center: |
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Our contact and call centers will open in 2008 and will operate in Colombia, South America. The centers will administer bi-lingual incoming product support, customer service, and information. Outgoing calls for telemarketing, debt collection, and telesales will also be made in Spanish and English.Our centers will have experienced bi-lingual agents who can deliver high quality phone service at a lower rate than companies and organizations in the United States and Europe would pay for in-house employees.
What gets measured, gets done…our key indicators to success are:
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Low-Cost |
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Definitions and Use of Service Level |
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Agent and/or Salesperson Intensive Training |
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Response Time and Quality |
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Agent Performance Objectives |
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Average Speed of Answer |
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Client’s Measurable Goals and Targets |
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Overall Center ROI |
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Call (Contact) Quality |
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Customer Satisfaction |
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First-Call Resolution/Errors and Rework |
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Agent Satisfaction |
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We offer different programs depending on what the organization needs. If you are an organization looking to outsource call center services please fill out the form below and we will contact you within 12h.
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RKC Media Group Inc.
